On a recent visit to Mount Prospect, Illinois, I stopped by SNK America for the grand opening of its new Tech Center and open house event. Machines on display included a Niigata SPN-702 horizontal machining center, an SNK HPS-120A five-axis horizontal titanium profiler, a Niigata HN80D-Ti heavy-duty hard metal HMC, and an SNK RB-200F five-axis double-column machining center.
A presentation titled “What Happens after the Sale Matters” emphasized the company’s commitment to supporting its machines for the duration of their lifetime. In fact, the main theme of the presentation was promoting support “from the cradle to the grave.”
One way the company is providing this support is through increased parts inventory. In fact, SNK America stocks $8 million in parts available in the United States that can be shipped the day of order. The facility also features a dedicated in-house spindle and test facility as well as five applications engineers and trainers. They can provide customer test cutting, process studies for cycle-time reduction, and time studies for machine size and capacity.