J.D. Power IQS & Toyota. Hmm. . . .

When the whole “Toyota’s quality has gone right down the drain” contretemps was underway, here at autofieldblog we consistently thought it was, not too put too fine a point on it, a load of crap.

When the whole “Toyota’s quality has gone right down the drain” contretemps was underway, here at autofieldblog we consistently thought it was, not too put too fine a point on it, a load of crap. Somehow it just didn’t seem likely that everything the company built was going to hell in a turbocharged hand basket. It didn’t seem reasonable that the company that was vaunted for quality would suddenly let that rigor lapse throughout the entire organization.

Not that we think that they do everything right. Toyota people don’t even think they do everything right (thus: kaizen).

So it comes with a bit of satisfying amusement to see that according to the J.D. Power Initial Quality Study (IQS) released today that Toyota, through its Lexus division, is doing pretty damn well.

The nameplate with the fewest problems per 100 vehicles? Lexus, at 73. Toyota comes in sixth in the rankings, with 101 problems per 100 vehicles (that’s based on Mazda and Porsche tying for fifth with 100 each; and while we’re at it, the second through fourth are: Honda (86), Acura (89), and Mercedes-Benz (94).

2

In the car segments, the Lexus ES is the highest ranked entry premium car; the Lexus GS is the highest ranked midsize premium car; the Lexus LS is the highest ranked large premium car; and the Lexus GX is the highest ranked midsize premium crossover/SUV.

J.D. Power also gives out production Plant Quality Awards, with Platinum being the highest ranking. Three assembly plants scored Platinum: the Toyota Motor Corp. Cambridge South Plant in Ontario, Canada, which produces Lexus RX models; the Toyota Motor Corp. Kyushu 2 Plant in Japan, which produces the Lexus ES, IS and RX; and the Honda Motor Company Plant in Greensburg, IN, which produces the Honda Civic.

All told, not bad for a company with alleged “quality problems,” is it?